Privacy Policy

Effective Date: May 2026

Facilities Services Network (“FSN,” “we,” “our,” or “us”) is committed to protecting your privacy and handling your information in a transparent and secure manner. This Privacy Policy explains how we collect, use, share, and protect your information, as well as your rights under applicable privacy laws.

Information We Collect

When you submit a form on our website, we may collect:

• Name
• Email address
• Phone number
• Company name
• Project location (including “TBD” if not yet determined)
• Project details you choose to provide
• File attachments
• Marketing opt-in preferences

We may also collect certain technical data through cookies and analytics tools, only where consent has been provided, including:

• IP address
• Browser type and device information
• Pages visited and time spent on the site
• Referring website

How We Use Your Information

We use your information to:

• Respond to your inquiry and evaluate your project needs
• Contact you to discuss your project and next steps
• Facilitate coordination with appropriate FSN member companies
• Support website operations and analytics in partnership with Solomon Coyle
• Improve website performance and user experience, where consent is provided
• Send marketing communications, only if you have opted in

Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), United Kingdom, or similar jurisdictions, we process personal data based on:

• Legitimate interest in responding to inquiries and operating our network
• Consent, for analytics tracking and marketing communications

Sharing of Information

Facilities Services Network operates as a network of independently owned member companies.

To support your project, your information may be shared with relevant FSN member companies based on location and project requirements.

FSN’s website and certain marketing and analytics functions are managed in partnership with Solomon Coyle, which may have access to submitted information and website data for the purpose of supporting operations, responding to inquiries, and analyzing website performance.

We may also share information with trusted third-party service providers that support our website, including:

• Website hosting providers
• Analytics providers (e.g., Google Analytics), only where consent has been given

We do not sell, rent, or trade your personal information.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and understand how visitors interact with the site.

• Essential cookies are always active and required for basic site functionality
• Analytics cookies (including Google Analytics) are only used if you choose to accept them

You can accept, reject, or manage your cookie preferences through the cookie banner presented on your first visit. You may update your preferences at any time via the “Cookie Settings” link in the footer.

International Data Transfers

FSN operates across the United States, Canada, and Australia. By submitting your information, you acknowledge that your data may be transferred to and processed in these regions.

Where required, we implement reasonable safeguards to protect your information during such transfers.

Data Retention

We retain personal information only as long as necessary to:

• Respond to your inquiry
• Support potential or ongoing business relationships
• Comply with legal obligations

Data Security

We implement reasonable safeguards to protect your information. However, no method of transmission over the internet is completely secure.

Your Privacy Rights

California (CCPA/CPRA)
You have the right to:

• Request access to your personal information
• Request deletion or correction
• Opt out of sale or sharing (FSN does not sell personal data)
• Not be discriminated against for exercising your rights

EEA / UK (GDPR)
You have the right to:

• Access, correct, or delete your data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

Canada (PIPEDA)
You have the right to:

• Access your data
• Request corrections
• Withdraw consent where applicable

Australia (Privacy Act)
You have the right to:

• Access your personal information
• Request corrections
• Lodge a complaint

Exercising Your Rights

To exercise any of these rights, please contact:

[Insert Contact Email]

We will respond to your request in accordance with applicable laws.

Children’s Privacy

This website is not intended for individuals under the age of 16, and we do not knowingly collect personal information from children.

Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy, please contact:

[Insert Contact Email]